We offer a 14-day return policy, for items that arrive defective. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
To be eligible for a return, your item must be defective. We do not refund orders for buyer’s remorse. Once we have determined that your item arrived defective and received it back, we promise to refund your money or replace the item (s) for you.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Be aware that our vendors may require a photo to be submitted with your problem report to begin a reshipment. It is always best to include photos with your initial problem report to avoid delays.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not offer exchanges at this time.
This will only happen if we determine that your item (s) arrived defective. We do not refund orders for buyer’s remorse. We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, we will refund your money or replace your item (s).